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ZyncPOS Complete Guide

Everything you need to know to get started and maximize ZyncPOS, from initial setup to advanced features.

Initial Setup Transactions Menu Management Reports Printer Kitchen KDS QR Ordering Multi User

Initial Setup

Follow these steps to get started with ZyncPOS on your iPad:

  1. Download ZyncPOS from the App Store. Search "ZyncPOS" and tap Install. Requires iPad with iPadOS 16 or later.
  2. Create Account — Open the app, tap "Register", and fill in your business data (shop name, business type, address). You get a 14-day free trial.
  3. Setup First Menu — After login, you'll be guided through a setup wizard. Add your first product: name, price, category. You can add product photos later.
  4. Printer Connection (Optional) — If using a thermal printer, connect via LAN/WiFi in Settings → Printer.
  5. Start Selling! — Once the menu is set up, you can immediately start taking orders and payments.
💡 Tips: You don't need to complete all setup at once. Start with your main products, then add categories, modifiers, and other features gradually.

Making Transactions

The transaction process in ZyncPOS is designed for maximum speed:

  1. Select Product — Tap a product from the catalog, or use the search bar for quick lookup. The product goes straight into the order list.
  2. Adjust Quantity — Use the +/- buttons or tap the number for manual input. Tap a product in the order list to add modifiers or special notes.
  3. Select Order Type — Dine-in (select table), Takeaway, or Delivery (GoFood/GrabFood).
  4. Payment — Tap "Pay" → select method: Cash, QRIS, Debit/Credit Card, or Split Bill. Enter the amount — system auto-calculates change.
  5. Print Receipt — Receipt is automatically printed after successful payment. Kitchen ticket is also sent to the kitchen printer or KDS.
💡 Tips: Use the Open Item feature for products not yet registered in the menu — manually input name and price directly from the cashier screen.

Sales Reports

Access comprehensive reports via the Web Dashboard from any browser:

  • Sales Report: Filter by date, category, product, or order type. Export to Excel for deeper analysis.
  • Bill History: View details of every transaction — items ordered, payment method, time, and serving cashier.
  • Product Analysis: Best sellers, hourly sales, daily/weekly/monthly sales trends.
  • Discount & Void Report: Complete audit trail for every discount and void with reasons.
  • Staff Performance: View each cashier's performance — transaction count, total sales, and average ticket.
  • Profit Margin: Calculate per-product margin when you enter COGS (Cost of Goods Sold) data.

Printer Connection

ZyncPOS supports 80mm thermal printers via LAN (Ethernet) connection:

  1. Connect the printer to the same network as your iPad (plug the printer's LAN cable into your WiFi router).
  2. Check printer IP — Usually printed on the printer's test page (hold the feed button while powering on). Example: 192.168.1.100.
  3. Add in ZyncPOS — Go to Settings → Printer → Add Printer. Enter the IP address and give it a name (e.g., "Cashier" or "Kitchen").
  4. Test Print — Tap "Test" to verify the connection. A test receipt will print.

Recommended printers:

  • Epson TM-T82 / TM-T82III (Best & most stable)
  • Epson TM-T20III
  • Other ESC/POS compatible printers with LAN connection
💡 Tips: You can set up more than one printer — for example, one for cashier receipts and another for kitchen tickets. Configure in Settings → Printer → Print Routes.

KDS (Kitchen Display System)

KDS displays orders on the kitchen screen in real-time, replacing paper kitchen tickets:

  1. Prepare device — Android tablet/iPad or monitor in the kitchen, connected to the restaurant's WiFi.
  2. Open Web Dashboard → Login → Select KDS mode from the sidebar.
  3. Orders automatically appear when the cashier or QR ordering sends an order.
  4. Mark complete — Kitchen staff taps "Done" on completed orders. Notification is sent to the cashier.
💡 Tips: ZyncPOS KDS is web-based — no additional app installation needed. Just open a browser and log in.

QR Code Ordering

Let customers order directly from their phone without installing an app:

  1. Open Web Dashboard → Table QR.
  2. Select tables — Use saved table layouts or manually input a range of table numbers.
  3. Generate & Print — A unique QR code for each table will be created. Print and attach to tables.
  4. Customer scans → Digital menu opens in phone browser → Select items → Submit.
  5. Order automatically enters the cashier screen and kitchen printer/KDS.
💡 Tips: Customers don't need to download any app. QR ordering runs entirely in the browser — scan, select, order.

Multi User & Access Control

Control who can access what:

  • Owner: Full access to all features, reports, settings, and user management.
  • Admin/Manager: Access to reports, voids, discounts, and menu settings. Cannot change business settings.
  • Cashier: Can only create transactions and view ongoing orders. Cannot access reports or perform voids without approval.
  1. Add User — Go to Settings → Multi User → Add. Fill in name, select role, and create a unique PIN.
  2. Login per Shift — Each cashier logs in with their own PIN at the start of their shift. All transactions are recorded under that cashier's name.
  3. Switch User — Tap the user name in sidebar → "Switch User" → Enter another user's PIN.

Need More Help?

If you can't find the answer in this documentation: